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Help centre

Get started and get unstuck

Getting started

  1. Create your account and choose the role you are preparing for.
  2. Optional: add your résumé so the questions fit your background.
  3. Allow microphone access when your browser or computer asks.
  4. Press Start and answer the first question out loud.
  5. Read your feedback, then press Try again.

Practise well

  • Use a headset. It gives clearer sound and fewer mistakes in the text.
  • Answer out loud, in full. Saying it is a different skill from thinking it.
  • Use STAR for behavioural questions: Situation, Task, Action, Result. Read the STAR guide.
  • Repeat the same question. The second and third attempts are where you improve most.
  • Put your own words in. Use suggestions as a structure, not a script.

Fixing problems

It does not hear me
  • Check that the right microphone is selected in your computer's sound settings and is not muted.
  • Allow microphone access for the site or app.
  • Close other programs that may be using the microphone, such as a meeting app.
The text does not match what I said

Background noise and distance from the microphone cause most mistakes. Use a headset, a quiet room, and speak at a steady pace.

Feedback seems too harsh or too soft

Feedback is a guide, not a verdict. Use the single priority tip, practise again, and compare your attempts over time.

How do I delete my recordings, résumé or photos?

Open your account settings and choose Delete. Deleted items are removed from your account.

Still stuck? Contact support and tell us what you saw.